Welcome to Imagine Pediatrics!

Q: Will my child keep their regular doctors?

Yes, your child will keep all their current doctors. We do not replace anyone on your child’s existing care team. We partner with their doctors to expand access to 24/7 care and support in the home. When your child has a change in symptoms, we will help decide if your child can be cared for at home, if they should get an in-home visit from a member of our care team, or if they should be taken to the emergency room. We also provide extra help to private duty nurses based in the home. We can help them get a prior authorization, medication refills, or equipment support. We are also available to them anytime they have a question or need a quick consultation.

We are proud to be part of your child’s care team in Texas, Florida, and District of Columbia. We understand that you face many challenges as you care for your child. That’s why we’re here 24/7 — to help you get the care and support your child needs and deserves. Often at no cost to you. If you ever need us, just call us at (833) 208-7770 or message us in the app anytime.

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We provide virtual and in-home health care, day and night.

We can get help for your child any time without having to leave home. Our pediatrician-led healthcare team includes physicians, nurses, social workers, and therapists. We will not replace your child’s current doctors. We team with them to expand access to medical, behavioral, and social support whenever they need it. That means your child can spend less time in the hospital and more time at home.

See a change in your child’s symptoms?

Need a prescription for your child’s medicine or equipment?

Just want someone to answer a question for some peace of mind?

We’re here for you. Right when you need it, right from home.

Often at no cost to you, if it is part of your child’s existing benefits.

How it works

Step 1:

Call us at (833) 208-7770 to see if your child is eligible.

Step 2:

Download our 24/7 app from any app store. During our call, we’ll help you through the download process. Already have our app? Great! Just be sure it is our new and improved version.

Step 3:

Get to know us while we get to know you and your child during a call with our care team. By doing this, we can help with any immediate needs, and be prepared to respond more quickly to acute needs that may arise. Ready to schedule? Call (833) 208-7770 to set up a time. We can’t wait to meet you!

Step 4:

Message us via the app or call (833) 208-7770 whenever your child needs help. We’ll connect you with a pediatric nurse or doctor right away.

Remember, we are here for you too.

You know your child best. That’s why we listen closely to you, to be sure your child has what they need. We can help you find specialists, schedule appointments, complete paperwork, and locate other resources you and your child may need.

Go to the app store to download the latest version of our app today

Simple sign-on process

Easy navigation

Content in both English and Spanish

In-app messaging to care team 24/7

Additional features including Daily Touchpoints and multi-patient view

Need help with app or getting started? Call our patient engagement team directly.

(833) 208-7770

Helpful videos

Learn more about how we help families like yours

How It Works

Learn how easy it is to partner with our care team, 24/7, through our app, right in your home.

The Imagine Pediatrics Story

See how we bring care and comfort to children with special health care needs — and peace of mind to their families.

Walker’s Story

Hear from our co-founder and father of Walker, a 7-year-old with pediatric brain cancer who inspired the creation of Imagine Pediatrics and all we do.

The Cost to Families

Understand how our services work for your child and family, at no cost to you.

Resources

Learn more

Nov 20, 2024

Addressing Common Questions About Childhood Vaccines

Nov 20, 2024

What Parents Should Know About RSV and How to Prevent it

Nov 20, 2024

The Flu and COVID-19: How Vaccines Keep You and Your Child Safe

Nov 20, 2024

Why Childhood Vaccines Matter: Keeping Our Children and Communities Safe

Links & resources

View all Resources

Quick Links

Download Welcome letter

Download Caregiver brochure

Questions? [email protected]

Common caregiver questions

Who is Imagine Pediatrics?

We are a multidisciplinary, pediatrician-led medical group. We provide virtual and in-home care for children with special health care needs. Our team is made up of doctors, nurses, social workers, and other clinical team members.
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We know that as a parent or caregiver, you face many challenges as you care for your child. That’s why we are ready, day and night, to help you get the high-quality care and support your child deserves.
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We do not replace your child’s current doctors. We work with them to expand access to the medical, behavioral, and social support every patient needs. We help the children we care for avoid unnecessary emergency room visits and spend more time thriving at home and in their communities.

What can Imagine Pediatrics do for parents and caregivers?

When your child is enrolled in our services, parents and caregivers can call or message us anytime using our mobile app. We are ready to help 24/7. We will answer your questions, get on a video call, or, in some cases, visit your home to diagnose and treat your child. If your child has an acute episode, we can provide care and support right away, at any time of the day or night.
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‍We work closely with parents and caregivers like you to support your child. We can help with medication and equipment. We can find specialists, set appointments, and complete paperwork. We can also connect you to other services that your child might need.
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‍Almost everything we do is virtual, so our patients and their caregivers don’t have to leave home to get care and support. This often comes at no cost for eligible kids, because our services are part of their existing health plan benefits. We currently partner with health plans in Texas, Florida, and the District of Columbia. We are working to expand to other states in 2025 and beyond.

What is the purpose of the first meeting for caregivers and patients?

This is your time to share your child’s needs with our clinical team, so we can get to know your child better — and help with your immediate needs. We understand that you know your child best. So, we listen to all the details of your child’s conditions, meds, and allergies. You’ll also tell us what good days and bad days look like for you and your child. And, you can ask any questions you have about how we can help you. This call helps us be ready to help you and your child quickly — whether they need care right then or at any time in the future.
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Please call us at 833-208-7770 to schedule this appointment – and get started with our services.

What services does Imagine Pediatrics provide?

We provide medical, behavioral, and social care and support to children with special health care needs, 24/7. That includes unlimited access to complex-care pediatricians and other clinicians.
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Our services include:

• Phone or mobile app communication day or night

• Virtual care visits

• Support during acute episodes

• In-home visits for diagnosis and treatment (in select geographies)

• Daily check-ins with parents/caregivers and their child

• Medication and equipment help

• Care coordination and scheduling

• Healthcare system navigation

• Access to social services programs

• Partnership with caregivers and private duty nurses

• Discharge coordination and post-discharge visits

What should I expect from Imagine Pediatrics?

You can expect to be heard and helped every step of the way. In your initial onboarding appointment, we listen closely to you to learn all about your child’s needs – their conditions, meds, and allergies – so that any time your child needs care, we can help immediately. From then on, our team of doctors, nurses, social workers, and other clinicians will be ready 24/7 to provide care and support. We help you get referrals and medication refills. We also help with equipment repairs and replacements.

All of our services are designed to improve the life and health of your child with special health care needs. So they can stay out of the hospital, and we can bring you some relief and peace of mind.

Will my child keep their regular doctors?

Yes, your child will keep all their current doctors.
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We do not replace anyone on your child’s existing care team. We partner with their doctors to expand access to 24/7 care and support in the home. When your child has a change in symptoms, we will help decide if your child can be cared for at home, if they should get an in-home visit from a member of our care team, or if they should be taken to the emergency room.
‍
We also provide extra help to private duty nurses based in the home. We can help them get a prior authorization, medication refills, or equipment support. We are also available to them anytime they have a question or need a quick consultation.

Will my child still have access to a Service Coordinator (SC) at their health plan?

Yes, your child still has access to a Service Coordinator from their health plan. Imagine Pediatrics helps expand access to support for all those already providing care to your child.

How is Imagine Pediatrics offered at no cost?

We partner with health plans so we can offer our services often at no cost to families of children who qualify for our services. Imagine Pediatrics may be a part of your child’s existing benefits, so we can care for your child often at no cost to you.

What languages does Imagine Pediatrics support?

Our staff includes both English and Spanish speakers. We also have interpreter services available for patients and families who speak other languages.