Call us at (833) 208-7770

Imagine Pediatrics Digital Platform Privacy Policy

Last updated and effective: February 10, 2023

Imagine Pediatrics, LLC (“Imagine Pediatrics,” “we,“us,” or “our”) owns and operates the Imagine Pediatrics mobile application along with its licensors and vendors as downloaded on its user’s (“user”, “you”, or “your”) smartphone and information management platform (collectively, the “Digital Platform”). The terms, conditions and policies contained in this document (“Privacy Policy”) apply to the Digital Platform. The purpose of this Privacy Policy is to provide you with information about Imagine Pediatrics’ policies regarding the collection, processing, use, storage, and disclosure of information when you access our Digital Platform. This Privacy Policy also describes the choices you can make about our use of your information. Imagine Pediatrics respects the privacy of its users.

We may update or modify this Privacy Policy at any time, by posting the updated version including the effective date of the updated version. Please review this Privacy Policy periodically for any updates or changes. This Privacy Policy is binding on all those who access our Digital Platform, whether acting as an individual or on behalf of an entity, including you and all persons, entities, or digital engines of any kind that harvest, crawl, index, scrape, spider, or mine digital content by an automated or manual process or otherwise. Please read this Privacy Policy carefully. Your continued use of the Digital Platform is considered your acceptance of these terms, and you agree to the terms of this Privacy Policy and the collection and use of information in accordance with this Privacy Policy. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access our Digital Platform or disclose any Personal Information through our Digital Platform. This Privacy Policy is incorporated into our Digital Platform Terms of Use.

Your healthcare provider may also have its own privacy practices and/or policies that govern its collection and use of your data. We are not responsible for how your healthcare provider treats your information, and we recommend you review the healthcare provider’s privacy policies.

1. How to Contact Us

‍You can update your preferences and information by contacting us at the e-mail address or physical address provided below. Additionally, if you have any questions or concerns about our use of your Personal Information (defined below), please do not hesitate to contact us through the methods below.

Phone Number: (833) 208-7770
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2. Personal Information

‍While using our Digital Platform, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.

We collect information from you both when you provide it voluntarily and also automatically when you access our Digital Platform. We may also collect Personal Information from other sources, as described below.

We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Digital Platform, register for an account with us, contact us via phone, email, postal mail, or other means, connect with us via our Digital Platform or one of our social media pages, or respond to our communications to you (e.g., surveys, requests for feedback). Please remember that any information that is disclosed in public comments, forums or other areas enabling other users to submit comments (“Forums”) becomes public information, is not maintained or treated as confidential, and you should exercise caution when deciding to disclose your Personal Information.

In addition, we also collect Personal Information about you from third parties in connection with our Digital Platform, including from the following sources:

  • (a) Service providers (including hosting providers)
  • (b) Data analytics service providers
  • (c) Email, chat, survey, feedback, and other communications service providers
  • (d) Customer service providers
  • (e) Advertising providers
  • (f) Social media platforms
  • (g) Health information exchange platforms (e.g., Bamboo Health)
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3. Information We Collect

‍We may collect the following categories of Personal Information from you, depending on your interactions with our Digital Platform and the choices you make, as further described in the chart below:

  • (a) Identifiers. Names, email addresses, postal addresses, telephone numbers, unique personal identifiers, and Internet Protocol (IP) addresses of caregivers and children who use the Digital Platform.
  • (b) Interactions. Information you submit to the Digital Platform, including emails or other communications you provide to us.
  • (c) Internet or other electronic network activity information. For example:
    • Browse history. Data about the webpages you visit.
    • Search history. Data about the search terms you enter.
    • Device, connectivity, and configuration data. Data about your device and nearby networks, including internet connection information, computer equipment information, regional and language settings.
    • Geolocation data. Data about your device’s location, which is inferred from your internet connection data, your IP address, and your postal address, or which you may choose to allow us to access by granting the Digital Platform access to your location when prompted.
  • (d) Protected Health Information. When accessing our Digital Platform, we may obtain and process health information, some of which may be considered Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), including, but not limited to, prescription and over-the-counter medications, health condition, address, healthcare coverage, pharmacy, and treating physician. PHI should only be submitted through the Digital Platform as explicitly permitted or required for use of the Digital Platform. You can learn more about our PHI data practices and obligations under our Notice of Privacy Practices.
  • (e) Demographic data. Data about you such as your gender, age, nationality, ethnic origin, business or company information, professional experience, educational background, professional or personal reference contact information, social media URLs, and other data reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

If we combine or associate information from other sources with Personal Information that we collect through the Digital Platform, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

We generally process your information when we need to do so to fulfill a contractual obligation or where we or someone we work with needs to use your Personal Information for a reason related to their business. These legitimate interests are further detailed in the “How We Use Information” section below. We only process Personal Information for these interests after considering the potential risks to your privacy.

4. Sharing Your Information

We share non-Personal Information with third parties at our discretion. We do not sell your Personal Information. In connection with our Digital Platform, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the Digital Platform, including under the following circumstances:  

  • (a) Service providers that help us to administer and provide the Digital Platform (for example, providers of payment processing software).
  • (b) Healthcare-related service providers, such as pharmacies, physicians, and other healthcare providers.
  • (c) Software and service providers we use to manage and process your information, for example, providers of communication services(e.g., email provider).
  • (d) Corporate affiliates, including corporate parents, subsidiaries, other affiliated entities and associated entities, and customers
  • (e) Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with our Digital Platform. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
  • (f) Marketing service providers we use to communicate with you.
  • (g) Business partners, including promotional partners who are helping us run a joint promotion or who provide a product or service in partnership or collaboration with us in participating regions.
  • (h) Third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • (i) Other third parties that you expressly request or authorize us to share your Personal Information with.
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5. How We Safeguard Your Personal Information

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk. By using our Digital Platform, you acknowledge and accept these risks. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us or that are otherwise provided to us and we cannot be responsible for the theft, destruction, or inadvertent disclosure of information. Any transmission of information is at your own risk.
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6. How Long We Store Your Information

We will retain your Personal Information only for as long as you use our Digital Platform or as necessary for the legitimate business purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups. Following termination or deactivation of your account, we may retain your Personal Information for a reasonable amount of time for archival purposes. Furthermore, we may retain and continue to indefinitely use your Personal Information contained in your communications to other users.We also will retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when Usage Information is used to strengthen the security or to improve the functionality of our Digital Platform, or we are legally obligated to retain Usage Information for longer periods.

7. Your Rights and Options Regarding Your Personal Information

Imagine Pediatrics Mobile Text Program. By providing your telephone number to Imagine Pediatrics and agreeing to participate in the Imagine Pediatrics Mobile Text Program, you consent to receive informational and marketing text messages and/or push notifications from or on behalf of us and/or our partners and suppliers. User may opt-out at any time by replying STOP to the text message received or by calling us at the phone number listed under “How to Contact Us” above. For more information about the Imagine Pediatrics Mobile Text Program, please click HERE.

Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under “How to Contact Us” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

8. HIPAA Acknowledgement

‍To the extent that you provide or transmit any information, including, but not limited to, any Personal Information, any information that identifies any other individual (including without limitation name, email address and/or telephone number) and/or PHI, to Imagine Pediatrics or our third-party service or data providers, licensors, or distributors (“Representatives”) through the Digital Platform, you warrant that (a) you are providing or obtaining only your own information or the information of others which you are authorized to provide to third parties and/or obtain from third parties on their behalf; and (b) the use of such information by Imagine Pediatrics and its Representatives will not infringe upon or misappropriate the intellectual property rights or otherwise violate the rights of any third parties.

‍9. Transfer Of Data; Special Notice To Non-U.S. Users‍

‍Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Services are provided solely to individuals located in the United States. By using the Digital Platform, you represent that you are located in the United States and you consent to the general use and disclosure of your Personal Information in the United States.
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10. Policy On Children’s Information
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Our Services are not created for anyone under the age of 13 (“Children” or “Child”). By using the Digital Platform, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use our Services.For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s websites https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
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11. Links to Other Websites
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Our Digital Platform may contain links to third-party websites that are not operated or maintained by Imagine Pediatrics. If you click on one of those links, you will be taken to websites we do not control. By providing a link to a third-party website, we are not endorsing or attempting to associate with any other entity, their content or services, or the persons or entities associated with those websites. This Privacy Policy does not apply to the information practices of those third-party websites. You should read the privacy policies of third-party websites carefully. We are not responsible for the content, privacy policies, actions or security of third-party websites.
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12. Governing Law and Jurisdiction

This Privacy Policy shall be construed and governed under the laws of the United States and State of Delaware (without regard to rules governing conflicts of laws provisions). You agree that venue for all actions, arising out of or relating in any way to your use of our Digital Platform, shall be in Delaware. Each party waives any objections based on forum non conveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.